所以基于岁的话(2004),大多数组织有两个主要的客户,内部和外部的顾客。外部客户服务的客户的需求我们传统上认为,因为这些客户是人或组织,购买和使用公司的产品和服务。内部客户确认为其他人或部门的公司依赖同事提供他们需要的支持自己的内部和外部的客户服务。重要的是照顾好内部客户,因为它们是在处理公司的业务代表和他们的性能密切影响他们如何对待。因此,重要的是我们要照顾好双方的客户,因为他们被认为是重要的人为了有一个好的运行的业务。建立顾客对产品的感知、服务和质量是非常重要的。在这种情况下,它是全球变暖的事件,作为酒店重要的是知道客户在想什么。这是因为如果客户感知向酒店并不好,它将意味着什么酒店正在向客户发送消息没有被收到。如果这一事件发生时,客户不知道如果酒店已经计划或已经为了适应酒店的任何更改在全球变暖的影响。客户的感知不仅来自自己,这可能是受不同的通道或来源如品牌、朋友或者周游的口碑。客户感知的结果是比较他们的期望与他们的经验。
英国莱斯特大学论文代写:主要的客户
So based on the words of Odgers (2004), most organisation has two main sets of customers, the external and internal customers. External customers are the customers whose needs we traditionally think of servicing, because these customers are the persons or organisations that purchase and use the company's products and services. Internal customers are identified as other people or departments within a company that rely on colleagues to provide the support they need to serve their own internal and external customers. It is important to take good care of the internal customers, as they are the representatives when dealing with company's businesses and their level of performance is closely affected by how they were treated in the company.Therefore, it is important for us to take good care on both sides of the customers as they are considered to be the important people in order to have a good running business. Establishing the customer's perception towards the product, services and quality is very important. In this case, it is the event of global warming, as it is important for the hotel to actually know what the customers are thinking. This is because if the customers' perceptions towards the hotel are not good it would means that what the hotel are trying to send the message towards the customers are not being received well. If this incident occurs, customers are not aware if the hotels do have actually plan or already made any changes in order for the hotels to adapt on the impact of global warming.Customers' perception does not only come from themselves, it could be affected by different channel or sources such as branding, friends or perhaps from word of mouth that are travelling around. The result of customers' perception is from comparing their expectation with the experiences that they have.