本研究考察了因素影响客户接受和使用网上银行,如安全性和隐私,方便,知识、文化和年龄。这个博览会评论文学基于网上银行对网上银行和客户感知。问卷调查也利用调查大约60个人受访者分析水平的可接受性和使用网上银行的客户满意度。
问卷统计分析的结果用SPSS软件为我们提供了一个全面的调查分析。然后调查结果相比,文学评论,以确定结果是否相似或我们的调查是否冲突与文学评论。
调查结果表明,大多数客户是一般了解网上银行,使用网上银行时,他们的态度充其量是温和的正面。也认为这一结果的主要原因是由于客户在线感知对安全和隐私的信息,大多数候选人在我们的问卷调查回应负面当被问及他们是否愿意提供个人信息网上。
因此,我们得出这样的结论:客户是准备接受网上银行渠道作为媒介进行银行交易,然而这也是确定的一个主要障碍是他们愿意提供个人信息网络由于缺乏信任在中保持安全的和私人的信息。
英国格拉斯哥论文代写:网上银行
This research examines the factors effecting customer acceptance and usage of online banking, such as security and privacy, convenience, knowledge, culture and age. This exposition reviews literature based on online banking and customer perceptions towards online banking. A questionnaire was also utilized to survey approximately 60 personal respondents to analyze the level of acceptability and customer satisfaction of using online banking.
The results from the questionnaires were statistically analyzed using SPSS software which provided us with a comprehensive analysis of the survey. The survey results were then compared to the literature reviews to determine whether the outcome is similar or whether our survey conflicts with the literature reviews.
The survey results showed that, while most customers are generally knowledgeable about online banking, their attitudes towards using online banking, at best is mildly positive. It was also determined that the major cause for this result was due to the customers perception towards online security and privacy of information, most candidates in our questionnaire survey responded negatively when asked about their willingness to provide personal information online.
Therefore we conclude that customers are prepared to accept the online banking channel as a medium to carry out their banking transactions, however it was also determined that one of the main obstructions were their willingness to provide personal information online due to a lack of trust in the medium to keep their information secure and private.
